Based at our Borough Green Head Office and reporting to the IT Servicedesk Supervisor, the chosen candidate will work with a small team providing first line IT support and problem resolution in a timely and mutually agreed manner to users across multiple locations in the UK and Northern Europe.

Main Responsibilities

  • Escalate issues to third party support, as necessary, whilst retaining ownership and bringing about a timely successful resolution.
  • Provide training and guidance to users on how to operate software and computer equipment efficiently, effectively and safely.
  •  Installation, configuration, operation, and maintenance of computer systems to ensure ongoing usability of all systems hardware and software. 
  • Install and configure appropriate IT user hardware and peripheral devices (printers, scanners, mobile devices, etc.).
  •  Install and configure appropriate operating systems and application software according to specifications.
  • Support and maintain all physical, virtual and cloud-based Windows servers.
  • Support and maintain local networks to optimise performance.
  • Maintain the Windows Active Directory according to best practice.
  • Ensure security and privacy of networks and computer systems.
  • Manage backups to ensure system and data integrity and resilience.
  • Organise, schedule and perform software and hardware updates, upgrades and maintenance without impeding others from completing their work.
  • Maintain accurate record/logs of repair and fixes and maintenance schedule.
  • Prepare and maintain accurate IT documentation, spreadsheets and records for use across company.

Knowledge, skills and experience required

  • Proven experience as an IT Technician or similar position.
  • Excellent Diagnostic and problem-solving skills.
  • Excellent communication ability.
  • Outstanding organisational and time-management skills.
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data principles
  •  A degree in computer science, engineering or relevant field would be preferred.
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
  • Technical proficiency: 
    •  Windows desktop and server hardware and operating systems
    • Windows Active Directory
    • Microsoft Remote Desktop Services
    • Microsoft Office 365
    • Server and desktop virtualisation - VMware

In return for these duties, the successful candidate will receive a competitive salary, Group Personal Pension Plan, Death in Service benefit, Employee Assistance Programme, 25 days holidays plus 8 public holidaysFurther details will be provided on application.  If you would like to apply, please email your CV or write to:

Joanne Tickner      
HR Department                                                  
H+H UK Ltd
Celcon House                                                               
Ightham, Sevenoaks
Kent TN15 9HZ