Our web chat is provided through Tawk.to. 

Please click on the link to read their Privacy Policy and how your data is stored.  Please note we do not track your IP address. We will never ask you for personal information other than your name, email address or, with your permission your mailing address if we need to send you any further information.  

Please do not volunteer any personal data, other than the above, during the chat process.

If live chat is unavailable we request your email address so we can respond to your query.  If you choose not to leave an email address, we would request you try live chat again, once a member of our staff is available to respond. 

At the end of the chat you have the ability to request a copy of the transcript for your own records.