Service Delivery Co-Ordinator

Location: Borough Green, Kent


Join H+H, a leader in the construction industry! We're looking for a talented Service Delivery Co- Ordinator to be fundamental in our customer delivery process, from order receipt to final delivery at the site. This role is a permanent, full-time role working Monday to Friday.


Key Responsibilities:
 

  • Pro-actively manage the customer sales process, order receipt to delivery.
  • Maintain an excellent level of service, in all aspects of order process and customer contact.
  • Focus on delivering key customer service and developing/maintaining strong professional relationships with internal and external stakeholders.
  • Key contact via verbal or written communication with nominated customers.
  • Full ownership of nominated customer satisfaction level.
  • Accurately process sales orders.
  • Liaise with Hauliers and the Distribution team to ensure prompt deliveries, as well as fluid communication with all parties.
  • Invoice query and discrepancy investigation and resolution.
  • Confirm the delivery of processed orders via communication channels agreed with customer.
  • Manage any delivery complication to resolution including process of additional fees.
  • Carry out departmental administration duties as required.
  • Occasional client visits or attendance at internal client meetings.
  • Collect and analyse customer feedback to improve service delivery.
  • Identify and mitigate risks related to delivery.
     

About You:
 

  • Higher education qualification is required (e.g. HND, HNC, NVQ, A-level or equivalent)
  • Computer literacy, including knowledge of Microsoft Office applications
  • Strong numerical skills, attention to detail and accuracy in data entry and record keeping
  • Excellent organisational skills with the ability to prioritise and manage time effectively.
  • Highly proficient in spoken and written English
  • A team player with a professional conduct and problem- solving skills and who has a proactive, ‘can-do’ approach.

 

We offer a competitive Salary, discretionary company bonus, 25 days holiday per year, Group Pension Plan with an employer contribution of 4-7.5%, Employee Assistance Programme, Group Life Insurance, Savings and discounts for everyday shopping.

 

Applications: 
Join us and be part of a team that values innovation, safety and excellence. Apply now to help us drive our production to new heights! Please share your CV and cover letter with us. You can email them to: ukcareers@hplush.com.

 

Third-Party Agency Disclaimer:    

Please be advised that H+H UK Ltd does not accept unsolicited CVs or applications from third-party recruitment agencies or any other entities. We are not responsible for, and will not pay, any fees, commissions, or any other payment to third-party agents who submit candidates directly to our hiring managers or HR team, or any other member of our staff without a formal agreement.